Making a mistake when hiring is a bitter pill to swallow for any manager. I hate to admit it, but I have done this myself and regretted my hiring decision pretty quickly.
But what did it cost me? Well let’s take a moment to think it through.
There are countless aspects and costs that can be taken in to consideration surrounding a bad hire. This list is by no means exhaustive, however it might just highlight to you the need for caution when hiring. Take the time to recruit properly and thoroughly without cutting corners, and remember what seems a cheap and easy option could cost you dearly in the long run.
Besides the obvious costs of the employee’s salary and any recruitment/advertising costs you may have incurred during the process, there are many more costs you need to consider.
In a Yahoo employment survey in 2012 it was suggested that more than 40% of people applying for a job had been dishonest on their application. It is easily assumed that the depressed global economy has caused many people who would not normally prevaricate on an application are doing so now in order to do whatever it takes to get the job that they so desperately need.
So let’s rewind a few months to when you were recruiting your last role. How much time did you personally invest in the recruitment process? If you were thorough, you will have met with a couple of trusted recruiters, spent time with HR discussing the brief before receiving CVs from a number of channels. Then once you have vetted all the CVs follows a healthy interview process with a number of applicants before an offer is made to the successful candidate. It could have been as much as a full week of your personal time invested, but this is only the start of it.
Now lets shoot ahead to the day of commencement for the new employee. How much time is invested in the ‘on-boarding’ process? It may be you, it may be the HR team who induct all new employees, some companies take up to a week with this process.
Then on top of this there will no doubt be some element of training for systems, processes and general day-to-day activities. Perhaps yet another week of down time will have passed?
But how long will it take you to spot that your new employee is not quite what you had hoped they would be and doesn’t quite have the skills they claimed to have in their interviews? I have heard horror stories where the bad apple employee stayed for well over a year, all the time failing to deliver themselves, but more concerning affecting the morale and performance of the overall team they were employed to compliment.
This has to be the most worrying aspect of a poor hire. Just how much will the overall business performance be affected?
It is estimated in the book “Top Grading, How to Hire Coach and Keep ‘A’ Players” that a person who was hired wrongly to do a job with a $100k salary could cost the company more than a million dollars in lost revenues or assets before they left their employment position.
A million bucks lost through a poor hire?!….WOW!
That is just incredible…. To think a business could lose so much money or revenues through one bad hire. But what if there were a few of them in the team?
While this massive amount of money lost might seem extreme and perhaps a little over the top, surely it is enough to make you think twice about your hiring strategy in the future?
A quote I have heard used many times in my career is to ‘Hire slowly and fire quickly”…. This is not cause for you to become a ‘hire and fire’ manager, it actually encourages you to be cautious when hiring and take your time. It also suggests you recognition your mistakes swiftly and take appropriate action to rectify them by professionally removing the bad apple.
Don’t rush the recruitment process. Take your time to do a complete and thorough market search using a trusted specialist recruiter. As with anything in life, always look closely at what appears to be a great deal or ‘on the cheap’ A mistake when hiring could easily cost you way more than you had bargained for.
© 2022, Paul Simms, – Wright Executive. www.
Paul Simms is an executive search recruiter with 25+ years of experience across the Australian and UK markets. He is the founder of Wright Executive Search, a specialist business within the Executive Search & Accounting Recruitment sector, and is considered one of Australia’s most respected Executive Search Firms.
If you would like to contact Paul, please email psimms@wrightexecutive.com.au or connect via LinkedIn here
Interesting Paul, it is so true that a bad hire can affect a team so much and it is often the manager who is the last to know. I have seen teams fall apart due to the wrong people joining and then the manager investing way to much time in trying to get them to perform, rather than working with the people who deserve the managers attention.
Agreed Andrew, accept your mistake and deal with it quickly, don’t waste your time with poor performers who will require way more time than they are worth. Invest your time wisely with your good performers, they will appreciate it and give loyalty in return
Hire Slowly and Fire Quickly
Here’s my thoughts.
1. You have to hire quickly if they are any good – you don’t want to risk loosing that bright eyed person that is going to reinvent you company. They are so good at talking, and have so much potential you just know the competition might get them, so lock them in quick. Payrise – more money, flexible hours………? You got it! Oh hangon did I just get seduced in the interview?
Fire Quickly – can you fire quickly nowadays, not really. You just get stuck with people, you know they are no good, but you can get 5% out of them, stick them in a corner, and watch them slowly plod away. If you fire them who knows if you are going to get another headcount to replace them. Plus they are probably permanent anyway, and you can’t just fire them, so stick them in a corner and get them adding stuff, so they keep out of your hair!
🙂
Hi Richard,
So true and very well put…. its so easy to fall in to the trap of rushing the hiring process as you don’t want to lose the apparently fabulous candidate, and then you realise you have been seduced. Later you then realise you have a bad apple, but are afraid to have no-one so you accept mediocrity and live with it. A double whammy of pain!
Thanks for reading and also thanks for following the theme of my blogs…. good man!
Paul